Food: We were hungry 95% of the time, mostly surviving on bread and cheese (which was called pizza). The airport also ran out of food, leaving literally NO food available even if you were about to pass out. The all-inclusive package is barely all-inclusive, with food being extremely scarce.
Our fridge contained just 1 bottle of water, 1 beer, and 2 apple waters.
Bugs were everywhere, especially in our rooms and bed. Flies were all over the dining areas, and there was a dead crab outside my room.
The hotel is TWO HOURS away from the airport.
Our flight was leaving at 11pm, but we were denied a late check-out even though the hotel was empty. We ended up waiting in the lobby for 8 hours because there was nothing to do in the hotel.
ALL the swimming pools displayed on the website were out of order. We ONLY swam in the beach and our little swim-up. The pools were empty. If we had known this, we would've never stayed here.
The kids club had no kids.
The bathroom had a leak from the ceiling.
The ambiance of the resort is nice; however, I would not recommend this place to anyone. I would ONLY recommend the beach.
The beach was nice except for the fact that people were feeding the pigeons and seagulls so much that the birds invaded the beach.
By far, my least favorite vacation. I would never return. I heard Havana is nice.