I have to rate this establishment with 3 stars overall. There are certain employees who deserve 5 stars for their exceptional friendliness and helpfulness. However, some staff members did not meet expectations. We had made reservations at the 876 Prime Steak House, only to be informed that they had run out of steaks. After being asked to choose another option, we selected the catch of the day, but ended up waiting for an hour and 15 minutes before deciding to return to our room and order room service.
The property is stunning, and I appreciate the layout of the cottages, which creates a cozy and private atmosphere. While the beach is a bit rocky, it is still quite impressive. The staff appears to work long and exhausting hours, which left me feeling sympathetic towards them. I hope that the new manager will learn to value and respect his team, as they are essential to the success of the establishment.
Live entertainment is provided every night, which has been quite enjoyable. I want to be honest in my assessment, as there are employees who truly go above and beyond. I understand that service delays may be due to the resort not having enough resources. The management and their team play a crucial role in setting the atmosphere of a place, and when that is lacking, it is noticeable. I would consider giving this place another chance in the future, in case this was just an off week.