I stayed at the resort back in 2021 and I must say, the resort itself is absolutely stunning. However, there were a few issues that I encountered during my stay that I hope they will address for future guests.
Firstly, the wall outlets in the room were quite sensitive and didn't always work properly. Additionally, there was no outlet by the bed to charge my phone since it was a platform bed. I had to bring a long extension cord to solve this problem.
Another issue was that the light switch in the room was quite confusing as it had no labels. I had to call the front desk to figure out why a wall outlet didn't work, only to find out that the main switch for it was actually located by the bed. It would have been helpful if this was made clear.
In the bathroom, there was no wall outlet available. It was actually hidden behind the drawer that housed the hair dryer, but it was quite difficult to access, especially if you needed to use a shaver or curling iron/straightener.
There were also some language barriers when I requested a female bike. Instead, they brought me another male bike. I had to call again for a different bike, but it never arrived. Eventually, I had to stop a staff member who was busy with something else, but he did manage to get me the correct bike.
I also requested a buggy ride before the breakfast opened at 7 am, but they said it was too early. By the time we finally got a ride, it was already past 7:30 am when we reached the dining hall. If the dining hall wasn't located in the middle of the island, far from the villas, we would have just biked there. However, biking can be quite challenging.
Speaking of bikes and buggies, there were no signs indicating which side to be on when there was oncoming traffic. This led to some near miss collisions. It would be helpful if there were signs instructing guests to stay on their left or right when encountering oncoming traffic.
Lastly, after enjoying a private in-villa dining experience, no one came to collect the tray even though I had asked when would be the best time for them to come back for it. This happened twice during my stay.
Apart from these issues, everything else about my stay was wonderful.