We stayed at this hotel in August and we were quite disappointed. The hotel falls short of being a 3-star establishment; I would only rate it a maximum of 2 stars. It is in desperate need of a major renovation. During our stay, they replaced the tiles in the pool but failed to clean the kids' pool, which was concerning as it posed a safety risk for children. The food at the restaurants is extremely basic. We had issues with the faulty safe box and despite reporting it to the reception twice, no one came to fix it. To make matters worse, the hotel staff attempted to overcharge us for staying a couple of extra hours after checking out, without informing us beforehand. On top of that, we had booked our package through Easy Jet, and our pick-up time was at 6:15 pm, which meant we had to endure over 6 hours without access to the bars or restaurants. The staff clearly lacks knowledge about customer service. I will definitely not be recommending this hotel to anyone. I am truly disappointed.