The room was definitely not spacious enough for two people with two double beds. One of the beds was missing a leg, despite our repeated requests for it to be fixed. The other bed was unevenly sloped.
Our room was only cleaned once, even though we asked for it to be cleaned multiple times. The beds were made daily, but the one time it was cleaned was only after we asked twice. We found many dead biting flying ants on the floor and in the coffee tray and water glass trays, which we had asked to be sprayed because they were swarming near the light outside our door. It's strange how the bugs in the trays were missed when the beds were made the next day. We intentionally left them there to see if they would be cleaned, but the trays were only put back in place and the bugs and sand were only cleaned from the floor.
We had an all-inclusive package with some additional perks, but we had to ask for things that were included in our package on a daily basis, even on our last day, and no one seemed to know what we were talking about. Another part of the package was $200 in coupons, but they turned out to be useless.
We had three separate issues with the toilet, and the first time someone came to fix it, it made a horrible noise every time we flushed and they left a big mess. The next couple of times, it took several hours for someone to come, despite our numerous calls and visits to the front desk.
Our mini fridge was supposed to be restocked daily, but we had to ask for it every day, along with toilet paper.
There were three restaurants, and while the buffet seemed decent, the other restaurants only had two menus that they rotated daily.
I went to the doctor to request specific medication for my stomach problems, but he didn't have it and said he would get it for me to purchase.
Everything on the resort was extremely overpriced, including a can of bug spray which cost $18.
Upon arrival, we were immediately pressured to attend a sales pitch. However, if we did attend, we would receive $250 in funny money that could be used for anything. The pitch was supposed to last about 90 minutes, but it ended up lasting 3 1/2 hours.
The taxi fare was $15 each way, and there was no shuttle service to town. Additionally, there was a fee to access the pier, even if we had an excursion planned that picked up from there.
It also seemed like the restaurants were understaffed, as it often took more than 20 minutes for someone to come to our table after we were seated.