We had a great time on our family trip here. Overall, it was a very enjoyable experience. The pools, although very nice, were a bit cold, which was unfortunate because it made it difficult for the kids to fully enjoy them. However, the water filtration system seemed to work well, which was a relief. We were initially concerned, but no one had any issues during our stay.
The lobby bar was fantastic and provided some great entertainment at night. The breakfast buffet was excellent and they did a fantastic job with it. Sergio, who took care of us at the supper buffets, was amazing. He was very accommodating and showed genuine care for the guest experience.
The Mexican night with the mariachi band was absolutely incredible, and the kids had a blast dancing. If only the pools were warmer, we would definitely consider coming back!