Writing reviews isn't something I usually do, especially negative ones. However, my recent short stay left me unimpressed and compelled me to share my mixed experiences, focusing on three aspects: location, room, and service.The hotel's location is commendable. Situated just outside Pattaya, it's easily accessible by car from Bangkok, avoiding much of the city traffic. It boasts a beautiful and quiet beachfront, offering great privacy in the villas. To fully appreciate the stunning sunset view, staying in one of the beach view villas is a must.
My wife and I initially booked a duplex villa directly with the hotel for about 500-600 USD per night on short notice. The room was in good condition, but with limited views. The three-level layout without railings was not child-friendly, which we overlooked while booking. When we requested a single-floor room, the only option was to upgrade to a two-bedroom villa for an additional 600 USD per night. The room was well-maintained, but for its price point, it lacked thoughtful features like USB sockets next to the bed, which I found surprising for a recently opened establishment.
The staff generally demonstrated attentiveness and a service-oriented attitude, which is expected in top-rated Thai hotels. We received a personal caterer upon upgrading to the two-bedroom villa, who was helpful and attentive. However, several service lapses marred our experience. The housekeeping team delivered an unclean baby bathtub, the turn-down service was perfunctory, in-room dining lacked proper setup and cleanup, and the staff's response when asked about clearing the table was somewhat lazy and unprofessional for a 5-star establishment.
Finally, the hotel restaurant could benefit from improvement. The offerings were basic, which doesn't align with the hotel's pricing. This is a minor yet valid critique considering the hotel's cost.